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Healthcare & Medical

Clinical-grade support for clinics, telehealth, and private practice.

HIPAA-aware virtual specialists who handle the documentation, intake, and back-office work that’s pulling your providers away from patients.

Book a discovery call See roles & SOPs
Healthcare specialist reviewing patient documentation on a tablet
−47%
Avg. patient intake time
14d
To full ramp
24/7
Coverage available
HIPAA
Aware workflows
The challenge

Your providers are drowning in documentation.

Independent clinics and group practices spend an estimated 16 hours per provider per week on charting, prior auth, and insurance verification — work that doesn’t require a clinical license but does require accuracy, discretion, and trust.

Hiring locally for these roles is slow, expensive, and seasonal. Generic outsourcing puts PHI at risk and produces work that has to be redone. Neither is acceptable when your reputation rides on every chart.

Zitro pairs you with virtual specialists trained specifically in US healthcare workflows — billable codes, HIPAA boundaries, EMR/EHR conventions — and supported by a compliance-aware operations layer.

Roles we deploy

Specialists trained for healthcare & medical from day one.

Each role ships with documented SOPs, fluency in your tools, and a backup specialist on the bench.

Medical Scribes
Real-time and async charting that follows your provider’s template, your specialty’s vocabulary, and your EMR’s quirks.
Typical responsibilities
  • Live encounter documentation
  • SOAP note drafting
  • After-visit summaries
  • Pending lab/imaging follow-up
Tools
EpicAthenahealtheClinicalWorksDrChronoZoom
Patient Intake Coordinators
First-touch warmth with operational rigor — eligibility, demographics, history, consent.
Typical responsibilities
  • Pre-registration and demographic capture
  • Insurance eligibility checks
  • Forms collection and triage
  • New-patient welcome calls
Tools
PhreesiaTebraKlaraTwilioSpruce
Insurance Verification Specialists
Eligibility, benefits, and prior authorization — verified before the visit, never after.
Typical responsibilities
  • Real-time eligibility verification
  • Prior authorization submissions
  • Denial triage and appeals prep
  • Patient cost estimates
Tools
AvailityWaystarCoverMyMedsChange Healthcare
Medical Billers & Coders
Clean claims, faster A/R, fewer denials — with tight feedback loops to your providers.
Typical responsibilities
  • Charge entry and claim scrubbing
  • CPT/ICD-10 code review
  • Denial management and resubmissions
  • Patient statement support
Tools
KareoAdvancedMDNextGenTriZetto
What's in scope

Clear lines, no surprises.

What Zitro handles

Documentation, intake, billing, and patient-facing administrative support.

  • Real-time charting and SOAP note drafting
  • Patient intake, scheduling, and reminders
  • Insurance verification and prior authorization
  • Claims submission, denial follow-up, and A/R
  • Patient communication via phone, secure message, and email
  • EMR/EHR data entry, audit, and clean-up
What stays with you

Anything requiring a clinical license or in-person presence.

  • Clinical decision-making and diagnoses
  • Medication orders, refills, or dosing
  • Direct patient care or triage decisions
  • Lab specimen handling
  • Treatment plan authorship
  • Anything requiring a US license to perform
Use cases

Three real engagements, by the numbers.

Multi-site primary care

4-scribe pod across 3 locations

Regional medical group cut average patient intake time by 47% and reclaimed an estimated 12 provider-hours per week per site.

Telehealth startup

Async charting + intake

Series A telehealth platform onboarded a 6-person pod to handle async note drafting and pre-visit intake across 3 time zones.

Specialty practice

Insurance verification team

Orthopedic group reduced eligibility-related no-shows by an estimated 30% by moving verification 48 hours pre-visit.

Compliance & trust

HIPAA-aware from screening to handoff.

Compliance is operational, not a checkbox. Our specialists train on HIPAA before client placement, and our infrastructure is built to keep PHI in your systems — never on theirs.

HIPAA-aware workflows

Specialists complete HIPAA training and sign BAAs before any client placement. PHI handling is documented, audited, and supervised.

Encrypted endpoints

Locked-down workstations, encrypted at-rest and in-transit, no local PHI storage, MFA on all access. Endpoint posture verified weekly.

Background-checked talent

Multi-stage background checks, reference verification, and ongoing security awareness training for every healthcare specialist.

Note — Zitro provides administrative support and is not a covered entity. We sign BAAs with clients on request. We do not provide legal or compliance counsel — your privacy officer remains responsible for your overall HIPAA posture.
The engagement

From first call to fully embedded — in two weeks.

A four-step path with clear deliverables, transparent timelines, and zero surprises.

Step 01

Discovery

A 30-minute call to map your workflows, EMR, compliance posture, and specialty needs.

Step 02

Match

Shortlist of 2–3 finalists from our healthcare-trained pool within 5 business days. You interview and pick.

Step 03

Onboard

BAA, secure access provisioning, EMR training, SOPs co-built with your operations lead.

Step 04

Scale

Bi-weekly performance reviews, backup coverage, and the option to grow into a multi-role pod.

Time to finalists
5 business days
Time to fully ramped
14 days
Backup coverage
Trained, on-bench, included
Engagement models

Three ways to plug us in.

Pricing varies by role complexity, hours, and compliance requirements. Final quote within one business day.

Questions, answered

Healthcare & Medical FAQ.

Do your specialists work directly in our EMR?
Yes. Specialists work in your EMR using credentials you provision, on Zitro-managed locked-down workstations. No PHI is stored on their endpoint, and access can be revoked instantly by your team.
Will you sign a BAA?
Yes — Zitro signs Business Associate Agreements with every healthcare client before any PHI access. Our standard BAA is available for review during the discovery call.
How do you handle PHI training?
Every healthcare specialist completes a HIPAA training module before client placement and refreshes annually. Specialists also complete client-specific privacy and security training during onboarding.
What if my specialist is sick or leaves?
Every role has a trained backup on the bench. Coverage is seamless. If a specialist leaves, we present replacements within 5 business days and the new hire is fully ramped within 14.
Can specialists handle phone calls with patients?
Yes — for administrative purposes only (scheduling, reminders, intake, eligibility). Specialists are trained to escalate any clinical question to your team and never offer clinical advice.
How is pricing structured?
Flat monthly rates per specialist, scoped to part-time, full-time, or custom-pod engagement. Pricing varies by role complexity and compliance scope. Final quote within one business day of discovery.
Ready when you are

Get your providers back to patients.

Book a 30-minute discovery call and we’ll show you exactly how a Zitro pod fits your specialty, EMR, and compliance posture.

Book a discovery call See pricing
14d
To fully ramped
5d
To finalists